Feedback from previous guests about their experience.
56%
enjoyed the hotel and would happily stay again
5.6/10
Guest rating
Rooms
8.0
Location
7.5
Service
8.5
Dining
8.5
Guest reviews
5.6/10
based on 5 reviews
4/5
based on 1347 reviews
8.3
8.3/10 based on 5282 reviews
#40 of 347 hotels in Hamburg based on Tripadvisor
Henry
United States,
February
2025
5.2/10
My stay at Nh Hamburg Altona was overall enjoyable, with highlights being the really good breakfast and friendly staff. However, the noise from the street kept me awake at night, and I found the bed uncomfortable (I wish the bedding quality matched the hotel's otherwise nice accommodations).
Rooms
8.0
I stayed in a newly refurbished room that was spacious, but the noise from the street was quite bothersome, nudging me to use earplugs. The shower had a bit of an issue with water spraying over the floor too, which was a small inconvenience.
Service
9.0
The staff were incredibly professional and attentive throughout my stay; they even went above and beyond by returning my lost iPad after ten days, which I really appreciated! But there was a minor hiccup at check-out where I had trouble seeing the invoice clearly.
Location
7.0
The hotel’s location was decent, being about a 10-minute walk from the nearest metro station, which was manageable. However, it felt a bit removed from the main attractions and dining options in the city (nothing too exciting nearby).
Dining
10.0
Breakfast was a standout feature, with a vast selection that catered to every taste (seriously, the quality was impressive). I even enjoyed picking up extra coffee for my room!
Facilities
7.0
The hotel had several well-thought-out facilities and amenities like a cozy lobby bar and a good gym that I appreciated. However, I wished there were better options for pillows as I struggled to find one that suited my comfort level.
Walter
United States,
February
2025
5.2/10
My stay at NH Hamburg Altona was pleasant overall, though there were a few bumps along the way. The spacious room was clean and well-maintained, which added to my comfort. However, I did encounter issues with the air conditioning and a lack of coffee supplies. The breakfast buffet was impressive, with a wide variety of options, making it a highlight of my stay.
Rooms
8.0
The room was spacious and clean, providing a comfortable space to relax. although the air conditioning didn’t seem to work well for me. I appreciated the idea of skipping room cleaning for a drink voucher.
Service
8.0
The front desk staff was fast and efficient. they even managed to have my room ready when I arrived before check-in. Overall, they were friendly and helpful, but I encountered a bit of unfriendliness from a restaurant staff member.
Location
8.0
The hotel is conveniently located on a major bus route, which made it easy for me to get around the city. Even though it's a bit far from the train station, I found that the public transport made it accessible to key areas.
Dining
8.0
I found the breakfast to be good with an extensive selection. although the price for dinner was a bit steep at €21, the quality was good with nice vegetarian options. I didn't dine much but had a nice experience when I did.
Facilities
7.0
The gym facilities were decent, but I didn’t use them much. and the WiFi was a point of frustration, as I had to pay extra for premium access, which I felt was unnecessary for basic email needs.
John
United States,
November
2024
6.6/10
I had a pleasant stay at Nh Hamburg Altona. The breakfast buffet was truly really good with a wide variety of options. and I appreciated the spacious room for a comfortable retreat. However, the hotel's distance from the city center and some cleanliness issues in my room left a bit to be desired.
Rooms
8.0
The room was spacious and clean, with a comfortable bed, though I did notice some dust on a few surfaces. Overall, it provided a cozy setting for my stay.
Service
8.0
The staff were exceptionally friendly and attentive, quickly assisting me with any issues I encountered, including a problem with the shower head. Their professionalism made a positive impact on my experience.
Location
7.0
While the hotel is a bit of a walk from the nearest S-Bahn station, I found bus access to the city center quite convenient. It might take some time to get to key attractions, but I didn't mind the distance too much.
Dining
9.0
The breakfast buffet was excellent, offering everything from pancakes and sausages to fresh juices. I also appreciated being able to grab extra items for my room, like milk and coffee.
Facilities
7.0
The hotel had a good selection of facilities, including a cozy bar area in the lobby. However, the gym was quite small, which could be a downside for fitness enthusiasts.
David
United States,
October
2024
6.0/10
I had a lovely stay at NH Hamburg Altona. the refurbished reception and bar area made a great first impression. The room was spacious and clean, but the breakfast could have been better. some items were served cold by the time I got there. Overall, a nice experience thanks to the friendly staff.
Rooms
8.0
The room I stayed in was spacious and clean. I appreciated the modern look and added amenities like a mini fridge. However, there were some issues with noise from the hallway.
Service
9.0
The staff were exceptionally friendly and attentive. they truly enhanced my experience. However, I did encounter some inconsistencies with service during peak hours.
Location
8.0
The hotel's location was good for my needs. easy access to public transportation made getting around the city a breeze. It might be a bit far for some, though.
Dining
7.0
While the breakfast selection was decent, I found some items disappointingly cold. the overall quality could improve. I loved the idea of taking coffee 'to go'. very convenient!
Facilities
8.0
The hotel offers some great facilities. I especially liked the fitness center. However, minor maintenance issues were present in the shower area.
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